Foshan Aurora Lighting Co., Ltd. Privacy Policy

Privacy Policy

1. Information We Collect

1. Information You Provide Directly

   • When creating an account, placing an order, or contacting us, we may collect: name, email address, shipping address, phone number, and payment information (processed via third-party providers like PayPal/Stripe; we do not store credit card details).

   • Customer service records (emails, chat logs).

2. Automatically Collected Information

   • Device Information: IP address, browser type, operating system, device identifiers.

   • Browsing Behavior: Pages visited, clicks, cart contents (via cookies and similar technologies; you may disable cookies via browser settings, but this may affect site functionality).

   • Transaction Data: Order numbers, purchased items, payment amounts, and shipping tracking numbers.

2. How We Use Your Information

1. To process orders, arrange delivery, and provide after-sales services (e.g., returns).

2. To send order confirmations, shipping updates, and essential service notifications.

3. To improve website functionality and user experience (e.g., analyzing browsing behavior to optimize design).

4. To prevent fraud and ensure transaction security.

5. For marketing activities (e.g., newsletters about new products or promotions) with your consent.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. Data is shared only in the following cases:

1. Service Providers: Logistics partners, payment processors, and hosting providers (only necessary data, bound by confidentiality agreements).

2. Legal Compliance: When required by law, government requests, or to protect our legal rights.

3. Business Transfers: In case of mergers or acquisitions, we will notify you of data transfers in advance.

4. Your Rights

1. Access and Correction: View or update your information via your account.

2. Data Deletion: Request account deletion via customer service (transaction records may be retained for legal compliance).

3. Opt-Out of Marketing: Unsubscribe via email links or contact customer service.

4. Data Portability: Request a copy of your data in a standard format (applies to EU users).

5. Complaints: Lodge complaints with your local data protection authority if dissatisfied with our practices.

5. Data Security

• SSL encryption protects sensitive data during transmission.

• Regular security audits, limited employee access to data.

• Third-party payment processors comply with PCI-DSS standards.

6. International Data Transfers

Our servers may be located outside your country. Cross-border transfers comply with applicable laws (e.g., EU-U.S. Data Privacy Framework) to ensure adequate protection.

7. Children’s Privacy

This site is not intended for users under 13. We do not knowingly collect children’s data and will delete it if discovered.

8. Policy Updates

Updates will be posted prominently on the website. Material changes may be notified via email (for registered users).

9. Contact Us

For privacy-related inquiries, email [514808220@qq.com] or use the website’s contact form.